Returns & Exchanges

At Lorenzo, we strive for sartorial perfection, but if your selection is not quite right, we offer a seamless 30-day return policy for all unworn and tagged items. Our commitment is to ensure your wardrobe reflects your personal style with absolute satisfaction.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.

3

Affix Shipping Label

Print the prepaid return shipping label provided via email and securely attach it to the exterior of your parcel.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing